Resetting your password

If you’ve forgotten the password you use to sign in to your SparkChat account,you can reset it easily at any time.

Creating a new channel

1. Start by opening your SparkChat app.

2. Enter your registered Email address or Mobile number (the one you used to sign up for SparkChat).

3. You will be sent a message with a link and a token number on your registered Email address (don’t forget to check your spam folders) or Mobile number.

4. You will be redirected to a new page which will prompt you for a Token Number. Click on the link in the message or enter the token number in the space provided.

5. Once in the app, click on the main menu icon at the top left corner of your screen and Click on Settings.

6. Within settings, click on change password and enter your old password and new password in the spaces provided. In case you have forgotten your old password or do not have a password set, ignore the space for the old password and enter and confirm your new password.

Troubleshooting Not receiving your password reset email

If you've followed the steps above and have yet to receive a password reset email/ SMS from Sparkchat, first be sure to check all the tabs, folders, and spam filters in your inbox. Still not there? Contact us on [email protected]
Note that you must be able to access the email address associated with your Sparkchat account and should not be on a DND list incase you have registered through your phone number to reset your password. Team